FREQUENTLY ASKED QUESTIONS (FAQs)
Q What do I do if I forget my password?
Your username and password in Moodle are the same as in SELC Student Portal. If you would like to change the password, please access to SELC Student Portal, and click “Forgotten Password?” in the top right corner.
Q If you enrolled in a wrong course?
You can unenroll yourself from the Moodle course by:
- Log in to Moodle, and enter the enrolled course from My Courses.
- Then click “Unenrol me from XXXXXX(Course name)” from Administration block in the left side navigation.
Q How can I get technical help?
Send us a question via Ask SELC Student Online Services. We need emails to track the cause of problems.
Q How many hours should I learn with E-learning?
The ESOS Act requires any international student on a student visa, to complete 20 hours of study per week. You will complete 15 hours for ECEC/16 hours for FIT/13.5 hours for BSB of face to face learning per week on campus. 5 hours for ECEC/4 hours for FIT/6.5 hours for BSB of integrated E-learning must also be completed to meet the terms of your student visa. You should think of your E-Learning as 5 hours for ECEC/4 hours for FIT/6.5 hours for BSB of attendance.